The BBC has also reported instances of customers recently purchasing new sat nav devices, only to find they are soon to be obsolete.
However, the brand has also published a full list of devices it is no longer supporting.ĭespite the brand's claim that affected models are older, less sophisticated devices, some are still available online. TomTom is contacting affected device owners to inform them that they will no longer be able to buy updated maps or new services. Owners of devices that are no longer being supported will lose access to subscription services when their plan runs out.īest Buy sat navs - does TomTom rule the roost, or are there other models you should be considering? What can you do if you own an affected device? Newer devices offered with lifetime updates are not currently affected. A device will have reached the end of its life when none of these are available anymore.' the period of time TomTom supports your device with updates, services, content or accessories. TomTom goes on to explain its definition of lifetime updates, saying: 'Lifetime means the useful life of the device, i.e. 'Your device will continue to function as it does now, but your map will become out of date and as such navigation will be less accurate.' The company said: 'It has become clear that some of our older-generation navigation devices do not have sufficient resources to run the newest maps and software available. In a statement on its website, the brand states that owners of a number of devices manufactured before 2013 will no longer be eligible to receive the periodic updates.
Sat nav manufacturer TomTom is to stop offering map updates and software support on selected models, some of which were originally offered with 'lifetime' updates.
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